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Golden Living Receives AHCA/NCAL Silver and Bronze Quality Awards



Published July 14, 2015

 LivingCenters recognized by national program 

for best practices in quality care

Four Golden LivingCenters have been selected by the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) as recipients of the prestigious AHCA/NCAL Silver – Achievement in Quality and Bronze – Commitment to Quality Awards this year. To be selected for one of the independently judged awards, skilled nursing facilities must show an extraordinary ongoing commitment to the delivery of quality patient and resident care, as measured against specific criteria.

Golden LivingCenter - Jesup in Jesup, Ga. and Golden LivingCenter - Riverdale in Muscoda, Wis., are recipients of the Bronze – Commitment to Quality Award. 
Golden LivingCenter – Country View Alzheimer’s Care in Fresno, Calif., and Golden LivingCenter – York Terrace in Pottsville, Pa., are recipients of the Silver –
Achievement in Quality Award.
The AHCA/NCAL Quality Awards are designed to recognize quality achievement, while supporting improvement efforts in long-term care through the promotion of education and awareness. The awards are modeled after the Malcolm Baldrige Award, which is the nation’s highest award for performance excellence.
Including this year’s recipients, Golden Living has earned a total of 339 Quality Awards since AHCA/NCAL started the program in 1996.  Golden Living has the distinct honor of receiving the Gold – Excellence in Quality Award for the last three consecutive years.  This is a distinction that is unique to Golden Living, and a testament to the overall commitment to quality that is reflected across all of its LivingCenters. 
“We are proud of the dedication, perseverance and teamwork by the entire staff at these four LivingCenters and congratulate them for a job well done,” says Golden Living President and Chief Executive Officer Neil Kurtz, M.D. “They have shown an exemplary commitment to our mission of providing outstanding quality care and service to our patients and residents. The process to apply for each of these awards is thorough and requires the focus of the entire team on quality care.” 
To be selected by AHCA/NCAL as a Bronze – Commitment to Quality Award recipient, a skilled nursing facility must demonstrate an organization-wide commitment to a patient-centered mission, define its principal customers and their expectations and indicate how it is striving to meet their needs and improve processes.
Silver – Achievement in Quality Award recipients must demonstrate a level of achievement in quality through good performance outcomes and visionary leadership. The recipient also must demonstrate a focus on the future, achieve resident-focused excellence, manage by innovation, and deliver results that create value. To be eligible for the more rigorous Silver designation, nursing homes previously must have earned the AHCA/NCAL Bronze – Commitment to Quality Award.
“By successfully applying the rigorous standards of this program, these Golden LivingCenters have achieved a significant milestone on their quality journeys,” said Christine Boldt, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend each Golden LivingCenter for this achievement.” 
A ceremony honoring the recipients of this year’s awards will be held at the AHCA/NCAL 66th Annual Convention and Exposition held October 4-7 in San Antonio, Texas.