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Golden LivingCenter - Continental Manor Receives Industry’s Highest Honor as Recipient of the AHCA/NCAL Gold Quality Award



Published August 17, 2012

ABBOTSFORD, Wis., Aug. 17, 2012 — Golden LivingCenter - Continental Manor of Abbotsford, Wis., has been recognized as a 2012 recipient of the Gold - Excellence in Quality National Quality Award presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the industry’s highest Quality honor.

Continental Manor is one of only two Skilled Nursing Facilities nationally to earn the distinguished award this year, and one of only 13 long term care providers to have ever received an award at this level.

“This is a remarkable accomplishment for Golden LivingCenter - Continental Manor and for everyone associated with the facility,” said Neil Kurtz, M.D., President and CEO of Golden Living. “We couldn’t be more pleased and proud of their outstanding achievement. I extend sincere and heartfelt congratulations to the entire staff of Golden LivingCenter - Continental Manor for earning this award in recognition of their performance and commitment to quality.”

“The Gold Award designation recognizes this facility as one of the very best long term care providers in the nation,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award not only represents Continental Manor’s ability to meet the rigors of the program, but also the value the staff, administration, and caregivers put on high-quality care.”

“Golden Living’s ownership has placed a strong emphasis on the continuous enhancement of the quality of our services, which is reflected in our culture and in the results we achieve for our patients and residents,” said Kurtz. “Continental Manor’s honor is the latest recognition of the outstanding care provided by Golden Living employees that underscores the commitment to quality of our company and ownership.”

Golden Living has earned a total of 213 AHCA/NCAL Bronze, Silver, and Gold Quality Awards since 2006 — more than any other company.

“This level of recognition again is clear proof of how our employees have embraced our values of integrity, accountability, excellence, and quality throughout the Golden Living organization,” added Kurtz.

The AHCA/NCAL National Quality Award program is based on the criteria of the nationally recognized Baldrige Performance Excellence Program. This progressive program, which encourages the continuous learning and development of long term and post-acute care facilities to achieve performance excellence, has three levels: Bronze, Silver, and Gold. At the Gold level, applicants must successfully address the Baldrige Health Care Criteria for Performance Excellence, which focus on the facility achieving a superior performance level in key operational, leadership, customer, and workforce areas.

A ceremony honoring the recipients of this year’s awards will be held at the AHCA/NCAL 63rd Annual Convention and Exposition, October 7-10, 2012, in Tampa, Fla.

About Golden Living (

Golden Living is a family of companies that specialize in recovery care. Its mission is to help people recover health and improve quality of life through a network of healthcare services, including rehab, home care, assisted living, skilled nursing care, pharmacy, and hospice. The Golden Living family of companies includes Golden LivingCenters, Aegis Therapies, AseraCare, and 360 Healthcare Staffing. There are more than 300 Golden LivingCenters in 21 states. Golden Living also offers assisted living services at more than 30 locations. In addition, the Golden Living companies provide services to more than 1,000 nursing homes, hospitals and other healthcare organizations in 40 states and the District of Columbia. Collectively, the Golden Living family of companies has more than 42,000 employees who provide quality healthcare to more than 60,000 patients every day.

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Kelli Luneborg